Shipping Information

We aim to dispatch all orders within 24 hours, however, occasionally an item may be unexpectedly out of stock so if your order is urgent, we suggest you email first to confirm availability.

• Registered Post with pouch: AU$5.00. Transit: usually 2-7 days.
• Registered Post with gift box: AU$10.00. Transit: usually 2-7 days.
• Express Post: AU$15. Transit: Overnight (metropolitan areas).
Orders of AU$100.00 and over qualify for free Registered Post shipping.
Orders of AU$150.00 and over qualify for free Express Post shipping.

We ship as fast as possible, but please allow 2-3 days for dispatch, in case we don't have your chosen piece ready made.

Australia Post will hold items at your local Post Office for collection for two weeks, if attempted delivery is unsuccessful. If not collected from them during that time they will return to sender. In the event that you don't receive your order or an Australia Post notification card, please be sure to check with your Post Office within a fortnight of your order being placed. Items requiring to be resent will incur an additional shipping cost.

Australia Post Airmail: AU$20. Flat rate, no matter how many charms you wish to ship in the same order. Includes tracking.
Orders of AU$150 and over qualify for free shipping.

Depending on your country's laws (most only impose duties on goods over a certain value) you may be charged an import duty. All import duties are the responsibility of the recipient, and we are unable to advise you whether import duties will be chargeable as they vary from country to country and are at the discretion of your country's customs officials. Please contact your customs office for this information.

As the buyer, it is your responsibility to provide the correct addressee/address and to be able to take delivery of your package. If either requirement is not met, refunds will not be provided. If goods are returned to us by the shipping company as undeliverable, a refund will be provided, minus original shipping.